“Intelligence is the ability to adapt to change.”

We are empathetic toward everyone’s unique experiences and the changes both individuals and society are being tasked with making in response to the novel coronavirus. Change is hard. What is easy is our unwavering commitment to providing safe and fun outdoor adventures. Safety, including sanitation, has always been important to us — we are simply adapting to this new hazard. Our goal of implementing these new measures is mitigating risk and protecting the health, safety, and well-being of our staff and customers as best we can. Thank you. 

Quote: Stephen Hawking 

 

What activities we can do now:

  • Tune-up, replace bike tubes, and repair your bike. Please call or email to set-up a drop off time until the shop is able to maintain regular hours. We have most bike tubes sizes in stock and should be able to swap tubes relatively quickly — likely while you wait. Repairs and tune-ups will require you to leave your bike. 
  • Take reservations for guided kayak trips for June, July, August, and September. Even in a “normal” season, our day trip cancellation policy allows for refunds: minus a 3% fee if canceled more than 7 days before your scheduled tour or minus a 10% fee up to 36 hours before. Transferring dates to later in the season or 2021 will also be honored. Please note, although our cancellation policy does not typically allow for any refunds if the tour is less than 36 hours away, if you or members of your party have suddenly been impacted by the coronavirus, contact us. 
  • Gear rental! Even if we cannot guide a kayak tour, we have stand-up paddle boards (SUPs), tandem sea kayaks, tandem sit-on-top-kayaks, and sit-on-tops kayaks that can be rented. We also have fat tire, mountain bike, and gravel bikes that can be rented. We anticipate being able to begin renting gear in late May or early June.

The health and safety of both you and our staff have always been important.

  • We have reviewed and updated our policies in response to the novel coronavirus. Our risk mitigations are based upon recommendations from the Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA) as of May 2020. We will continue adapting as the situation evolves.
  • Full re-opening and tour operations will align with advice from qualified health officials and the State of Michigan. As a tourist attraction, we also aim to operate with the support of Clark Township and the Les Cheneaux community.
  • We follow paddling recommendations made by our industry group, the American Canoe Association (ACA). Woods & Waters is an ACA member and staff regularly participate in professional development to improve personal knowledge and skills for the benefit and safety of our guests.
  • Hand washing station(s) will be available outside our shop. Hand washing for 20 seconds is the best method for removing dirt, bacteria, and viruses. Hand washing, combined with avoiding touching our faces and coughing or sneezing into our elbow, remain best practices for not transmitting illnesses.

Health Screenings

  • We will be on alert for the CDC-identified symptoms of exposure to the novel coronavirus: cough or shortness of breath/difficulty breathing; or at least two of these symptoms: fever (above 100.4˚ F), chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell. 
  • On-duty staff will complete a screening questionnaire at the start and end of each shift (you may request a sample screening form). Staff who report or present symptoms will be required to remain off premises until cleared for return. Suspected COVID-19 cases and/or coronavirus exposures will be referred to county medical officials. 
  • Any guests experiencing any known symptoms of COVID-19 and/or coronavirus exposure will not be allowed to join a tour. Tours can be rescheduled or a refund requested.

Personal Sanitation & Personal Protection Equipment

  • Frequent hand washing by staff is encouraged. 
  • High-touch surfaces at our shop will be disinfected regularly (opening, mid-day, close).
  • Re-usable cloth face masks and disposable and/or washable gloves are provided to all staff. 
  • Staff will wear face masks whenever within 6 feet of other staff or guests (indoors or outdoors)
  • Guests are required to abide by current CDC recommendations and State of Michigan requirements to wear a mask indoors and maintain social distancing. In addition, guests are required to wear a cloth mask during boat fitting, launching, and landings since staying 6 feet apart will be difficult or impossible.
  • If a guest does not have a mask, re-usable cloth masks will be available for guest use. Following CDC guidelines, cloth masks will be washed in hot water, dried at high heat for 30 minutes, and stored in zip-top bags between use. Staff will follow this same washing protocol for their cloth masks.
  • In the unlikely event a guest were to capsize their kayak, neither staff nor guest will be required to use a cloth mask in order to best address water safety. 
  • Contactless payment transactions can be made by using our website or calling to make reservations. We are working on procuring a “contactless” card reader for in-store transactions.
  • Liquid disinfectant and/or a hand washing station will be available at our shop and at launch site. 

Disinfecting Gear

  • All gear will have been disinfected prior to a tour or rental. 
    - Paddles, kayaks, and SUPs will be sprayed with a liquid disinfectant. Surfaces will also be wiped with a sponge or cloth dipped in a disinfecting solution.
    - Bikes will be sprayed with a liquid disinfectant and seat and handlebars will be wiped with a sponge or cloth dipped in a disinfecting solution.
  • Upon tour check-in or rental gear pick-up, clients will be given disinfected personal safety gear.
    - Life jackets, spray skirts, and wetsuits will be dipped in a disinfecting and de-odorizing solution between use. If possible, they will also be hung to dry in the sun.
    - Life jackets, spray skirts, and wetsuits will also be sprayed with a disinfectant spray after being hung inside for storage.
    - If possible, subsequent tours or rentals for a given day will use different life jackets, spray skirts, and wetsuits.
    - Bike helmets will be both wiped and sprayed with a disinfecting solution.
  • High-touch areas on gear will be disinfected regularly, including when being handed to guests (as feasible).
  • Disinfecting spray will be available for guest use after gear has been distributed.

Social Distancing Policies

  • Retail store will be limited to 2 non-social, group-related guests; our store is small — ask us to come outside! 
  • Maximum kayak tour group sizes are either 6 boats or 9 guests to one guide, whichever results in the fewest number of boats. (We are assuming there will be restrictions on groups larger than 10)
  • At kayak launch site, guests will be given disinfected paddles. Paddle length will be used to establish safe social distances during kayak instruction and beach safety talk.
  • Guests and staff are required to wear a cloth mask during boat fitting, launching, and landings since social distancing will be difficult or impossible.
  • Guests will launch and land in established social groups (family units, couples, etc.). 
  • Staff will remind guests about maintaining social distancing while paddling and inside retail store as needed.